FAQs

Yes, MyPennMedicine allows you to track your prescription requests, see when they are processed, and confirm pickup or mail delivery status directly through the portal or app.

Teens aged 14–17 can have limited access to their own MyPennMedicine account. Parents or guardians can request proxy access, which allows them to view certain information while respecting the teen’s privacy for sensitive services.

You can apply by visiting the Penn Medicine Financial Assistance page online or contacting the Patient Financial Services department. Applications typically require income and household information to determine eligibility.

No, MyPennMedicine is free for all patients. There are no fees to create an account, access your medical records, or use portal features like messaging your provider, viewing lab results, or scheduling appointments.

If your MyPennMedicine account is locked, try waiting 10–15 minutes and attempt to log in again. If it remains locked, contact MyPennMedicine Support at 1-866-789-7366 for assistance in unlocking your account.

Penn Medicine offers several convenient ways for patients, families, and the community to get in touch—whether you have questions about appointments, billing, medical records, or general inquiries. For general questions or help finding a provider, you can visit the Penn Medicine Contact Us page, where you’ll find contact details for hospitals, clinics, and specialty departments…

The MyPennMedicine mobile app is your convenient, secure way to stay connected with your Penn Medicine care team and manage your health—anytime, anywhere. Available for both iPhone and Android devices, the app brings the full functionality of the MyPennMedicine patient portal to the palm of your hand. With the app, you can view test results,…

Yes, entering your personal information when creating a MyPennMedicine account is completely safe. Penn Medicine takes your privacy and data security very seriously. All information you provide is encrypted and securely transmitted using advanced security technologies such as firewalls, encryption, and secure socket layer (SSL) protocols to protect your data from unauthorized access. Only you,…

Penn Medicine offers several convenient and secure options for paying your medical bills. You can make payments online through your MyPennMedicine account, where you can view detailed statements, track previous payments, and set up payment plans. Simply log in to your MyPennMedicine portal, navigate to the Billing section, and select Pay Bill to complete your…

MyPennMedicine and Lancaster General MyChart are part of the same Penn Medicine health system and use the same MyChart platform to give patients secure online access to their health information. When Lancaster General Health joined Penn Medicine, its patient portal — Lancaster General MyChart — was integrated into MyPennMedicine. This means that patients who previously…