Contact Penn Medicine - MyPennMedicine

Penn Medicine provides several ways for patients, families, and the community to get in touch. Whether you have questions about MyPennMedicine, need help scheduling an appointment, or have billing concerns, the right team is ready to assist you.

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General Contact Information

Penn Medicine Contact Center
800-789-7366 (PENN)
Available Monday–Friday, 8:30 a.m. – 5 p.m.

Use this number for general inquiries, help finding a doctor, or information about Penn Medicine services.

MyPennMedicine (Patient Portal) Support

If you need help with login issues, account setup, or using the portal:

Call 800-789-7366
Support available 7 days a week, 7 a.m. – 9 p.m.

You can also visit the MyPennMedicine Support Page for FAQs, troubleshooting, and step-by-step guides.

If you are a person with a disability who cannot communicate by phone and you need technical support related to the use of MyChart by myPennMedicine, please email the University of Pennsylvania Health System Disability Access Officer at disabilitytechsupport@pennmedicine.upenn.edu.

Appointment Scheduling

You can schedule an appointment in several ways:

By Phone: Call the Penn Medicine Contact Center at 800-789-7366 (PENN).
Online: Use the Request an Appointment form.
Through MyPennMedicine: Log in to your portal to request or manage appointments.

Billing and Financial Services

For billing questions or assistance with your Penn Medicine account:

800-406-1177
Monday–Friday, 8:30 a.m. – 5 p.m.

Visit the Penn Medicine Billing & Insurance page to pay bills online, learn about insurance, or explore financial assistance programs.

Patient Relations

If you have concerns about your care experience at a Penn Medicine hospital or clinic, the Patient Relations team can help resolve issues and provide support.

Each hospital within Penn Medicine (Hospital of the University of Pennsylvania, Penn Presbyterian, Chester County Hospital, Princeton Health, Lancaster General, and Pennsylvania Hospital) has its own Patient Relations office.
Contact information for each location can be found on the Penn Medicine Patient Relations page.

Careers at Penn Medicine

Interested in working at Penn Medicine?

Visit the Penn Medicine Careers page (https://careers.pennmedicine.org/) to search and apply for open positions.
For specific job-related inquiries, use the contact information listed in each job posting.