Pay Bills

Penn Medicine offers several easy and secure ways to pay your medical bills. Whether you prefer to pay online, by mail, over the phone, or through a flexible payment plan, MyPennMedicine makes it simple to manage your healthcare payments conveniently.

You can make payments using a credit or debit card, electronic bank transfer (ACH), or digital wallet options such as Apple Pay and Google Pay. Patients can also set up customized payment plans to fit their needs.

Pay Your Bill through MyPennMedicine

The MyPennMedicine portal gives you a safe and convenient way to manage your billing and payment information in one place. You can view statements, track balances, and make payments online anytime.

To pay your bill through MyPennMedicine:

  1. Log in to your MyPennMedicine account.
  2. Go to the Billing or Billing Summary section.
  3. View your recent statements, see outstanding balances, and make a payment directly online.
  4. Choose your preferred payment method — credit/debit card, electronic check, or payment plan.

You can also view your payment history, set up notifications or paperless statements, and securely store your preferred payment method for future use.

Online Payment via AblePay

AblePay is a Pennsylvania-based company that helps you save money and pay medical bills at a rate that is affordable and manageable.

AblePay helps healthcare providers manage expenses while negotiating discounts for service, then passes these savings on to the user. You can add anyone you are willing to be financially responsible for, even if they are not on your insurance. This can include but is not limited to your spouse, children, parents, and friends.

At Penn Medicine, we continually go the extra mile to further our mission of making discoveries that advance science, to outstanding patient care throughout the world, and to the education of physicians and scientists who carry on our legacy of excellence.

  • Visit https://ablepayhealth.com/pennmb/
  • Click ”Enroll Now” and then continue.
  • Login with your portal account and make payment for your bills easily.

For Help?: send email to support@ablepayhealth.com or call 1-484-292-4000

Don’t Have An Account? Make Guest Payment

If you don’t have a MyPennMedicine account, you can conveniently and securely pay your bill online by paying as guest if you cannot log in.

  • Visit https:https://secure.mypennmedicine.org/MyPennMedicine/guestpay/payasguest
  • Enter the code from the upper right-hand corner of your paper statement.
  • Follow the prompts to complete your secure transaction.

Payments can also be made by mail (using the return envelope provided with your statement) or by phone through Penn Medicine’s billing department.

Mail payments

Please mail payments with your statement remittance to the location where you received care:

Chester County Hospital
P.O. Box 824406
Philadelphia, PA 19182

Lancaster General Health
P.O. Box 824809
Philadelphia, PA 19182

Penn Medicine Patient Billing
P.O. Box 824406
Philadelphia, PA 19182

In-person payments

To pay in person at the hospital where you received care, please visit the cashier. Red Coat Ambassadors and others at the hospital’s welcome desk can give you directions to the cashier.

Refund Policy

If you believe a payment error has occurred, please contact Penn Medicine Customer Service as soon as possible to begin the refund process.

Once an overpayment has been verified, refunds are typically processed within 10 to 30 business days.

You can view Penn Medicine’s full Billing and Collections Policy at: https://www.pennmedicine.org/billing

Stay Informed

To make billing even easier, you can choose to receive email or text notifications for new statements or payment reminders—so you never miss an update.

If you need help or have questions about your bill, please contact the Penn Medicine Customer Service team at 1-800-406-1177, available Monday through Friday, 8 a.m. to 5 p.m.