Penn Medicine Patient Portal – MyPennMedicine

MyPennMedicine is Penn Medicine’s secure online patient portal that gives you easy access to your personal health information anytime, anywhere. Through MyPennMedicine (powered by MyChart), you can view test results, schedule or manage appointments, message your care team, request prescription refills, and pay medical bills — all from one convenient place.

It’s designed to make managing your health simpler and more connected, giving you the tools to take an active role in your care — whether on your computer, tablet, or smartphone.

MyPennMedicine and Lancaster General MyChart are part of the same Penn Medicine health system and use the same MyChart platform to give patients secure online access to their health information. When Lancaster General Health joined Penn Medicine, its patient portal — Lancaster General MyChart — was integrated into MyPennMedicine. This means that patients who previously used Lancaster General MyChart now access their medical records, appointments, and communications with their care team through MyPennMedicine. You’ll continue to have the same features and access to your Lancaster General Health providers, just under the unified Penn Medicine portal.

No, MyPennMedicine is free for all patients. There are no fees to create an account, access your medical records, or use portal features like messaging your provider, viewing lab results, or scheduling appointments.

If your MyPennMedicine account is locked, try waiting 10–15 minutes and attempt to log in again. If it remains locked, contact MyPennMedicine Support at 1-866-789-7366 for assistance in unlocking your account.

Penn Medicine offers several convenient and secure options for paying your medical bills. You can make payments online through your MyPennMedicine account, where you can view detailed statements, track previous payments, and set up payment plans. Simply log in to your MyPennMedicine portal, navigate to the Billing section, and select Pay Bill to complete your payment using a credit card, debit card, or electronic bank transfer.

If you prefer, you can also pay by mail using the address listed on your billing statement or by phone through the Penn Medicine Patient Billing Office. In-person payments are accepted at most Penn Medicine hospital and clinic billing departments. For added convenience, MyPennMedicine also allows you to sign up for paperless billing and receive electronic statements directly to your account.

You can apply by visiting the Penn Medicine Financial Assistance page online or contacting the Patient Financial Services department. Applications typically require income and household information to determine eligibility.

Yes, entering your personal information when creating a MyPennMedicine account is completely safe. Penn Medicine takes your privacy and data security very seriously. All information you provide is encrypted and securely transmitted using advanced security technologies such as firewalls, encryption, and secure socket layer (SSL) protocols to protect your data from unauthorized access.

Only you, your care team, and authorized Penn Medicine staff involved in your treatment can view your personal health information. Your account is also protected by your unique username and password, and Penn Medicine strongly recommends that you keep this information private, avoid sharing it with others, and always log out after each session—especially when using a shared or public device.

While Penn Medicine continuously updates its systems to maintain the highest level of security, it’s also important that you do your part by using strong passwords and staying alert to phishing or suspicious messages that might attempt to access your account.

Teens aged 14–17 can have limited access to their own MyPennMedicine account. Parents or guardians can request proxy access, which allows them to view certain information while respecting the teen’s privacy for sensitive services.

The MyPennMedicine mobile app is your convenient, secure way to stay connected with your Penn Medicine care team and manage your health—anytime, anywhere. Available for both iPhone and Android devices, the app brings the full functionality of the MyPennMedicine patient portal to the palm of your hand.

With the app, you can view test results, schedule or manage appointments, message your providers, renew prescriptions, and pay medical bills directly from your device. It also offers push notifications to alert you when new test results, messages, or appointment updates are available.

For added convenience and security, the app supports biometric login options such as Face ID and fingerprint recognition, allowing you to sign in quickly without entering your password every time. Whether you’re checking lab results, reviewing after-visit summaries, or finding directions to a Penn Medicine facility, the MyPennMedicine mobile app helps you take control of your health with just a few taps.

Yes, MyPennMedicine allows you to track your prescription requests, see when they are processed, and confirm pickup or mail delivery status directly through the portal or app.

Penn Medicine offers several convenient ways for patients, families, and the community to get in touch—whether you have questions about appointments, billing, medical records, or general inquiries.

For general questions or help finding a provider, you can visit the Penn Medicine Contact Us page, where you’ll find contact details for hospitals, clinics, and specialty departments across the Penn Medicine network.

If you need to schedule or manage an appointment, call 800-789-7366 (PENN) or use the MyPennMedicine patient portal to book online.

For billing or payment questions, you can contact Penn Medicine Billing Customer Service at 800-406-1177, Monday through Friday, from 8 a.m. to 6 p.m.

For technical assistance with your MyPennMedicine account, call the MyPennMedicine Support Line at 866-614-7606, available 24 hours a day, seven days a week.

You can also visit any Penn Medicine location in person for direct assistance or explore the website for specific contact details by department or facility.